Personally Identifiable Information that can be used to contact and / or identify you personally is deemed Personally Identifiable Information. It is up to the user to carefully guard their personally identifiable information which may include full name, street address, e-mail address, photographs, credit card numbers, phone numbers, age, race, gender, country, state, city, social security number or state I.D., driver’s license, license plate or vehicle identification number, school or workplace, PIN numbers, fingerprints, handwriting, signature or miscellaneous digital verification.

YOU MAY BROWSE OUR WEBSITE WITHOUT DISCLOSING ANY PERSONAL INFORMATION ABOUT YOURSELF. IN THE EVENT THAT WE ATTEMPT TO COLLECT PERSONALLY IDENTIFIABLE INFORMATION, SUCH AS AN E-MAIL ADDRESS OR PHONE NUMBER, YOU WILL BE CLEARLY INFORMED AND GIVEN THE OPTION TO DENY THE REQUEST.

HOW TO USES YOUR PERSONALLY IDENTIFIABLE INFORMATION

We do not share your Personally Identifiable Information with anyone except certain service providers such as those used to facilitate the processing of orders or to update you on your order status.

We may also use information about you that we have collected from our Website to specifically gauge, control and improve performance of our Website and to improve your experience with our products and services.

Log Files

We collect limited analytical data tracking your use of the JackPak Website, but it is only used to improve your browsing experience. This information includes your IP addresses, browser type, internet service provider, referring / exit web pages, your computer’s operating system and the date / time stamp of your login. As always, none of this information is sold, traded or rented out.

We use this information to analyze trends, to administer the Website, to track your activity on the Website, and to gather statistical demographic information about our users

OWNERSHIP OF INFORMATION

We keeps all user information, including any voluntarily divulged personally identifiable information, for the sole purpose of improving and promoting our website.

Customer Service Communications from website Based upon the personally identifiable information you provide us; we will communicate with you in response to your inquiries and to provide the services you request. We will communicate with you by email, live chat, mail, and / or telephone, in accordance with your wishes.

We provides free shipping for returns and exchanges on orders within the United States, aiming to ensure customer satisfaction. Customers can return items within 30 days of receipt for credit, a full refund, or a size exchange for the same product, provided that the item is unworn, unwashed, and accompanied by the purchase receipt. To initiate a return or exchange, customers can click on a link to start the process. It's important to note that the initial shipping costs are non-refundable, as they cover the shipping label for the original order.

Exchanges of the same product at the same price are considered size exchanges. Products of the same price do not qualify for an even exchange, and there may be a price difference when exchanging for a different item.

We strives to be flexible with its return policy and extends the return window for its customers. However, full refunds are not available after the 30-day window, and orders can only be exchanged for a different size, style, or store credit.

To initiate a return or exchange, please contact the customer service for the return order. You'll enter your order number and shipping zip code to begin, and at the end, you'll be able to print a prepaid return label.

Even exchanges are considered a exchange for the same product. Same-price products do not qualify as an even exchange, and a difference in price may occur when attempting to swap for a different item.

In the event that the item you need is out of stock, you are welcome to return the item for a refund, and purchase the replacement item through our website directly.

We offer complimentary Standard Shipping for all orders with a subtotal over $20.00. Free shipping applies to domestic shipping only.

NOTE: BUSINESS DAYS ARE MONDAY THROUGH FRIDAY AND DO NOT INCLUDE WEEKENDS (SATURDAY OR SUNDAY).

International Shipping is available for a flat rate of $24.00. All International orders will be shipped via United States Postal Service (USPS) First-Class or Priority Mail. Customs/VAT Tax will automatically calculated in your cart at checkout, and must be paid at time of purchase in order to receive shipment. Customs/VAT tax rates are dictated by the destination country.